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Job Name
:
IT Officer, NOC
Location
:
Gandhinagar
Maximum Age Required
:
35
Start Date
:
02/02/2023 13:00:00
End Date
:
14/02/2023 15:00:00
Qualifications
:
Graduate: B.E./ B.Tech. ( In Electronics & Communications / Electronics & Telecommunications / Computer / Information Technology ) from reputed institute / university; (Only Candidates having Full Time Graduate will be permitted) or
Master Degree: M.E/M.Tech ( In Electronics & Communications / Electronics & Telecommunications / Information Technology / Computer ) from reputed institute / university; (Only Candidates having Full Time Master Degree will be permitted) and
Network Certifications: Network Certifications ( In Associate / Beginner level Network certificate / CCNA / CompTIA Network+ / NRS-I / JNCIA / Network+,NRS-I,etc. ) from reputed institute / university;

(NOTE: The certificate should not have expired before 31stDecember 2021)

(NOTE: Please attach copy of Degree Certificate of Graduation / Copy of Master Degree/ Post Graduation Degree and Network Certifications.
Description:
:

    A) Desired Candidate Profile:

          • Should have total minimum experience of 3 years in performing NOC operational activities, service provisioning, Network asset management and complaint management for large scale Telecom/IT Projects.

          • Should have:

  • Understanding of Telecom services and active & passive components of Telecom networks.

  •  Ability to coordinate with various stakeholders including vendors & field teams for resolution of day to day issues and completion of activities.


    B) Educational Qualification:

         • B.E. / B.Tech (in Electronics & Communication / Electronics & Telecommunications / Computer / Information Technology) with first class from reputed institute / university OR M.E. / M.Tech (in Electronics & Communication / Electronics & Telecommunications / Computer / Information Technology) with first class from reputed institute / university.

         (Only Candidates having Full Time Degree will be permitted)

         • Network Certifications: Associate / Beginner level Network certificate or above like CCNA / JNCIA / CompTIA Network+, NRS-I, etc.

(NOTE: The certificate should not have expired before 31st December 2021)

           C) Key Roles and Responsibilities:

          • Operations and Maintenance of large and complex Network comprising of mix of technologies (ICT & Telecom) and products in network operations centre like GPON, DWDM, Router, Switches, Server, storage, NMS/EMS, etc.

          • Timely resolution of all Network operation issues to improve the network uptime & maintain all KPIs and SLAs.

          • Coordinating with internal & vendor teams for service provisioning & service assurance for customers.

          • Maintaining various MIS reports for day to day activities including Network performance KPIs & SLAs, incidents, changes, capacity Management and network utilizations, etc.

          • Coordination with vendor teams for successful running of all NOC applications.

          • Work closely with manager for process and efficiency improvement within the NOC.

          • Implementing Change Management and Incident Management processes for NOC Operations

          • Handling customer complaints on day to day basis, providing RCA & coordinating with relevant stakeholders.

          • Basic understanding of common information security management frameworks such as ISO/IEC 27001 will be an added advantage.

          • ITIL – Foundation Certifications will be an added advantage.

          • Coordination with team of 8 – 10 members & field teams on day to day basis.


    D) Soft Skills:

          • Should be a team player and must have good written and verbal communication skills

          • Ability to liaise with various stakeholders including vendors & external customers

          • Problem solving and Analytical skills


    E) Age Limit: Not more than 35 Years( As on Advertisement date).


    F) Remuneration: INR 44,900 /- P.M. (Cost to Company basis).


    F) General Instruction :  


                                                                                                                *****-------*****